For product return please contact The Beaula customer service within 7 days after receiving product.
Please provide us the photo and return reasons then our team will assist you for exchange or return process.
Here is how you can contact us
Phone number: 04-3706-3135
Address: No. 489, Section 2, Taiwan Blvd., West District, Taichung City, 403
Return and exchange notice
The returned goods must be unused and free from contamination or malfunction caused by human defects. The consumer protection law guarantees that the 7-day appreciation period is only for you to hesitate and confirm whether the goods meet your needs. Please keep the complete original packaging (including the outer carton), otherwise we will not accept returns.
Returns cannot be accepted in the following cases
1. Over the returning period ( exceed 7 days after received the products).
2. The product has been opened for use, or damaged due to human factors, such as: contamination, failure, damage, wear, abrasion, scratches, dirt.
3. The returned goods are damaged and incomplete, or the invoices and accessories are not complete.
Contact The Beaula customer service team → confirm exchangeable goods → prepare complete goods and invoices → provide receipt time, contact information, and address → products will be reclaimed by entrusted logistics company.